Return Policy and Procedures

Kiva Outdoor Return Policy and Procedures

Thanks for shopping at Kiva Outdoor. If you are not entirely satisfied with your purchase, we're here to help.
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Returns:
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
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Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
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Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You can return your product to the following address for refund review:
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JR Gear North America LLC
C/O Emerger Logistics
895 North 200 West
P.O. Box 191
Manti Utah 84642
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Please visit our Contact Us page, or email refunds@kivaoutdoor.com for more information about our refund policy and procedure. Thank you for your patience, and thank you for choosing Kiva Outdoor.